Tech Support

The fastest way to secure tech support is to e-mail ousdhelp. 

E-mailed help requests go directly into the work order system and are assigned to the appropriate technician.  If you can't access e-mail, you may call 966-4438.  The following table lists a few of the most widely-used applications and services we support and the primary and secondary contacts for each.


Service or Application Primary Support Secondary Support
Escape Nathan Huggins Chris Rucker
Office 365 Nathan Huggins Chris Rucker
Spam Filter Nathan Huggins Chris Rucker
Content/Web Filter Nathan Huggins Chris Rucker
E-mail Nathan Huggins Chris Rucker
Web Publishing/School Loop Matt Evans Nathan Huggins
CALPADS Alex Cannon Dean Robinson
Network Connectivity Mike Gravlin Nathan Huggins
Telephones/voicemail Chris Rucker Mike Gravlin
Destiny Nathan Huggins Mike Gravlin

Matt Evans

Director of Information Technology


Tech Support Priorities

Information Services technicians often have far more requests for assistance than they can get to in in a given day.  When that happens, we use these guidelines to determine what to do first.

Information Services Locker

PPT, Word, Excel Viewers [Go]
Acrobat Reader [Go]